Refund Policy

At PeakPulse, we are committed to helping our members achieve their health and fitness goals. We understand that circumstances can change, so we’ve created a clear and fair refund policy to address membership cancellations, personal training sessions, and class bookings.

1. Membership Refunds

• Members who cancel their membership at least 7 days before the next billing cycle will receive a full refund for any future unused time.
• Cancellations made 3 to 6 days before the billing cycle will receive a 50% refund.
• Cancellations made less than 3 days before the billing date are non-refundable.

Note: Refunds apply only to monthly or annual memberships. Daily or one-time passes are non-refundable once used.

2. Personal Training Sessions

• Personal training sessions canceled at least 24 hours in advance may be rescheduled or fully refunded.
• Cancellations made less than 24 hours before the scheduled session are non-refundable.
• No-shows without prior notice will also be considered non-refundable.

3. Fitness Classes and Workshops

• Classes or workshops canceled at least 3 days before the start date are eligible for a full refund.
• Cancellations made 1–2 days before the class may receive a 50% refund.
• Same-day cancellations or no-shows are non-refundable.

4. Medical Cancellations

If you are unable to continue your membership or attend classes due to medical reasons, a partial or full refund may be provided. A medical certificate must be submitted within 7 days of your cancellation request.

5. Dissatisfaction with Services

If you're not satisfied with any aspect of our services, please contact us within 7 days of the issue. We’ll do our best to resolve your concerns, which may include a replacement session, service credit, or in rare cases, a partial refund.

6. Special Promotions and Discounts

• Refunds on promotional memberships are subject to the same timeframes above but may exclude the promotional discount value.
• Any free items or sessions included in a promotion must be returned or will be deducted from the refunded amount.

We appreciate your understanding and are always here to help. For questions about refunds or cancellations, please contact our support team at [email protected].

Thank you for being a part of PeakPulse!